Last updated: October 5, 2026
Introduction
Mengsy Online Shop (“Mengsy,” “we,” “our,” or “us”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services.
1. Information We Collect
We may collect information necessary to process inquiries, orders, payments, customization requests, and deliveries, including:
• Full name
• Mobile or contact number
• Email address
• Shipping and billing address
• Order and product details
• Payment and transaction information
• Photos, logos, designs, artwork, QR codes, and other files submitted for personalized products
• Information submitted through website forms
• Technical information such as device, browser, IP address, and website activity when collected by our website or related services
We only request information reasonably necessary to provide our products and services.
2. How We Use Your Information
Mengsy Online Shop may use personal information to:
• Respond to inquiries and quotation requests
• Create and process customer orders
• Prepare personalized designs and layouts
• Verify and process payments
• Arrange shipping and delivery
• Provide order updates and customer support
• Resolve concerns, returns, or order-related issues
• Maintain transaction and business records
• Improve our products, website, and customer experience
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal, tax, accounting, and regulatory requirements
Where required by law, we will obtain appropriate consent before using personal information for other purposes.
3. Personalized Designs and Customer-Submitted Files
Customers may provide photos, names, logos, artwork, QR codes, documents, or other materials for customized products.
These materials will be used primarily to prepare, produce, and fulfill the requested order.
Customers are responsible for ensuring that they have the necessary rights or permission to provide and use submitted materials.
We do not sell customer-submitted files or personal information.
4. Payments
Payments may be processed through third-party payment providers or financial institutions.
Mengsy Online Shop may receive transaction-related information necessary to confirm and fulfill an order. Sensitive payment credentials handled directly by a payment provider are subject to that provider's own privacy and security practices.
We recommend reviewing the privacy policies of the payment services used during checkout.
5. Shipping and Delivery
To fulfill an order, we may provide necessary information such as the recipient's name, contact number, delivery address, and order-related information to couriers and logistics providers.
This information is shared only as reasonably necessary to arrange and complete delivery.
6. Third-Party Services
Our website and business operations may use third-party services for functions such as:
• Website hosting
• Online forms and customer relationship management
• Payment processing
• Analytics
• Messaging and social media
• E-commerce
• Shipping and logistics
These third parties may process information according to their respective privacy policies and applicable laws.
7. Facebook Messenger and Social Media
Our website may redirect customers to Facebook Messenger to continue an inquiry or order.
Information sent through Facebook, Messenger, TikTok, Shopee, or other third-party platforms is also subject to the privacy practices and terms of those platforms.
Mengsy Online Shop does not control how those third-party platforms independently process information.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate website features, remember preferences, understand website usage, and improve performance.
Certain third-party services integrated into our website may also use their own cookies or similar technologies.
Users may control certain cookies through their browser settings where available.
9. How We Protect Information
We take reasonable organizational, administrative, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, dispute resolution, legal compliance, and legitimate business purposes.
Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
11. Your Privacy Rights
Subject to applicable Philippine law, customers may have rights regarding their personal information, including the right to:
• Be informed about the processing of their personal information
• Request access to personal information held about them
• Request correction of inaccurate or incomplete information
• Object to certain processing
• Request deletion or blocking where legally applicable
• Withdraw consent where processing is based on consent
• Exercise other rights provided under applicable data protection laws
Certain information may need to be retained when required by law or for legitimate business purposes.
12. Children's Privacy
Our products and services are intended to be purchased by adults or with the involvement of a parent or legal guardian.
If personal information concerning a minor is submitted for a personalized product, the person placing the order is responsible for having appropriate authority or consent to provide that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, service providers, or legal requirements change.
The updated version will be posted on this page with a revised Last Updated date.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or personal information handled by Mengsy Online Shop, please contact:
Mengsy Online Shop
San Jose del Monte, Bulacan, Philippines
Email: [email protected]
Facebook: Mengsy Online Shop
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